ABOUT

A small business for small businesses.

ByteHelp is IT support for small businesses and offices in Kraków, run by an IT engineer with a background in production infrastructure and data centers. Its sister brand ByteHands does data center and server room work.

Why ByteHelp exists

Small businesses are too small for an IT department and too big for IT to be the job of one person who is “good with computers”. When something stops working, they are left with the internet provider’s helpline or an expensive firm where someone different calls every time.

In large infrastructure, every change is written down, every backup is tested and every access has an owner. There’s no reason a small office should get less.

Hence ByteHelp: a dedicated engineer who knows your office, a team that can cover for them, a fixed price, plain language and documentation that stays with you.

WHO IS BEHIND BYTEHELP

ByteHelp is run by IT engineers in Kraków with a background in production infrastructure and data centers. The same habits, changes written down, backups tested and every access with an owner, come to small offices, in plain language.

How we behave

Plain languageWe say what happened and what we recommend, without jargon.

Approval before changeWe never do more than we agreed without your approval.

Your data, your accessAccounts, licences and passwords stay in your business.

IndependentWe don’t sell equipment or licences and take no commissions from vendors.

GOOD QUESTIONS

What you’d ask a small company

What if our engineer is ill or on holiday?A second engineer covers, who knows your office from the documentation and earlier visits. You hear about leave in advance, and planned visits go ahead as normal.

What if we want to leave?Everything stays with you: the device list, the network map, and accounts and passwords in your password manager. We help hand over to whoever comes next.

What comes next?A sample contract to download after the legal review, and client reviews on the site. This page will say so when each one is real, not before.

What we are not

Not a call centre: you talk to an engineer who knows your office, not a ticket queue.
Not a computer shop: you buy equipment in your company’s name.
Not 24/7 support: monitoring runs around the clock, and people respond Mon–Fri 08:00–18:00.

Company

ByteHelp, Kraków, Poland.

[email protected][email protected]

Ask for a quote

Tell us in your own words what isn’t working. A reply with a plan and a price within four business hours.

[email protected]