Services
For small businesses and offices with no IT department. A dedicated engineer who knows your office looks after your staff’s everyday problems, computers and accounts, Microsoft 365 or Google Workspace, the network, small servers and backups: remotely where possible, on site when it’s physical, and always explained in plain language. Care plans from PLN 690 a month, or from PLN 120 per workstation.
ALL SERVICES
Most businesses start with an office IT check and stay on ongoing support. Bigger changes run as projects, and local AI goes in when client documents can’t go to a public chatbot.
WHERE TO START
Find your situation. Still not sure? Describe the problem in your own words, and our reply tells you which service fits.
| Your situation | Start here |
|---|---|
| Nobody in the business looks after IT and you need someone ongoing | IT support (this page) |
| You don’t know what devices and accounts you have, or whether backups work | Office IT check |
| An office move, a new network, new computers or moving to Microsoft 365 | Office IT projects |
| You want to use AI, but client documents can’t go to a public chatbot | Local AI and automation |
| You have an IT provider but need someone on site, or you have racks in a data center | ByteHands, our sister brand |
Sounds familiar
WHAT WE LOOK AFTER
Every office is different, so each area starts with a written list of what we look after and what stays with you or another supplier. Take one area or all six.
One email address and one number your staff use when something stops working.
ScopeWho may raise requests, the hours and the monthly time are set in your plan.
Laptops, desktops, printers and the accounts people sign in with.
ScopeWindows and macOS business devices. Personal devices only under your written policy.
Users, mailboxes, licences and shared files in the tools you already pay for.
ScopeYou own the tenant and the licences; we work through an admin account you can remove. Moves between tenants are quoted as projects.
Internet, router, switches and Wi-Fi that simply work.
ScopeSingle offices and small branches. Multi-site network design is planned with you as a project.
The small server, NAS or shared drive your office depends on.
ScopeSmall on-site servers and storage. Data center racks are handled by our sister brand ByteHands.
The routine work that stops small problems turning into downtime.
ScopeMonitoring runs around the clock, and we respond in business hours. Incidents that need forensics go to a specialist, with our help on site.
BEFORE WE START
Not much. Finding out what you have is what the office IT check is for.
THE DIFFERENCE
CARE PLANS
A workstation is a computer one person works on. A plan has no minimum term; you end it with one month’s notice. Prices are net.
| Scope | Opieka Start1–5 workstations, no server | Opieka BiuroRECOMMENDED6–20 workstations | Opieka Plus10–40 workstations, or IT the business can’t stop without |
|---|---|---|---|
| Price a month | PLN 690 | PLN 120 per workstation, min. PLN 720 | PLN 170 per workstation, min. PLN 1,700 |
| Remote help, Mon–Fri 08:00–18:00 | No hour counter | No hour counter | No hour counter |
| Planned visits | 1 a quarter, up to 2 h | 1 a month, up to 2 h | 2 a month, up to 2 h each |
| Remote response | Same business day | Within 2 business hours | Within 1 business hour |
| On-site response in Kraków | Next business day | Next business day | Same day, best effort |
| Starters and leavers | Per person | Yes | Yes |
| KSeF and accounting software | +PLN 150 | +PLN 150 | Yes |
| Report | A short monthly email | Monthly report | Report and a quarterly review with the owner |
Net prices a month, without licences. Your written quote after the office IT check has the exact amount.
GETTING STARTED
We take over without stopping your work. Your dedicated engineer runs it from start to finish, and if you already have an IT provider, we can work alongside them during the handover.
A care plan costs PLN 690 a month for an office of up to 5 workstations, or PLN 120–170 per workstation, with remote help and no hour counter. Without a plan, remote help is billed by time and visits at the standard visit rate.
Opieka Start PLN 690 · Opieka Biuro from PLN 120 per workstation, net a month
Exact amounts are in your written quote.
| NOT INCLUDED | WHO DOES IT |
|---|---|
| Software development and custom applications | A software house |
| Industry-specific software (accounting, ERP, practice systems) | The software vendor; we contact them for you |
| Security incident investigation and forensics | A specialist incident-response firm; we help on site |
| Compliance certification and formal audits (ISO 27001, NIS2) | A compliance consultant |
| Consumer and out-of-warranty repairs | A local repair shop |
| 24/7 emergency support | Not offered; monitoring runs around the clock, and we respond Mon–Fri 08:00–18:00 |
| Data center racks and larger server rooms | ByteHands, our sister brand |
Yes. It’s built for businesses that are too small for an IT department but depend on working computers, Wi-Fi and printers every day.
Only for what you ask us to manage, and only through your own password manager or admin invitations. You stay the owner.
Yes, as part of IT Support: users, mailboxes, licences, sharing and multi-factor sign-in. You remain the owner of the account and the licences; we work through an admin account you can remove at any time.
Small office servers, NAS devices and backups, yes: health checks, updates, permissions and a regular test restore, so you know the backup works. Monitoring checks them around the clock, and we respond in business hours. A server or NAS on a plan is PLN 250 a month.
Yes. We can be the local hands your provider or IT person is missing, cover their leave, and handle the physical jobs they can’t reach.
No. We can work alongside your current provider during the handover, and you decide when to switch.
Response time depends on the plan and is written into the contract: the same business day on Opieka Start, within 2 business hours on Opieka Biuro and within 1 business hour on Opieka Plus, Mon–Fri 08:00–18:00. Response means we have started work. We don’t offer 24/7 support.
You keep everything: the device list, network map and notes are yours, and admin access stays in your own password manager.
Tell us in your own words what isn’t working. A reply with a plan and a price within four business hours.