Common questions

Usually with an office IT check: one visit, devices and accounts listed, the backup tested and a risk list. PLN 850 net, no commitment.

Yes. We built it for businesses of a few to about 50 people that are too small for an IT department but need working computers, email and Wi-Fi every day.

No. During the handover we can work alongside your current provider, and you decide when to switch.

Up to about 40 km from Kraków with a fixed travel fee, further by arrangement. Remote help works anywhere.

Response time depends on the plan and is written into the contract: the same business day on Opieka Start, within 2 business hours on Opieka Biuro, within 1 business hour on Opieka Plus, Mon–Fri 08:00–18:00. New enquiries get a reply within four business hours. We don’t offer 24/7 support.

Yes. We solve most small problems remotely; if we need to come, you know the price before the visit.

Yes, as planned slots, at the out-of-hours rate.

A second engineer covers, who knows your office from the documentation. You hear about it before the agreed time. We never send someone who doesn’t know your office.

Single jobs: after you accept the summary, or two business days without objection. Plans and hour blocks: in advance. Payment within 14 days; a new client’s first single job is prepaid.

No. We help you choose and order equipment and licences in your company’s name, so ownership and the warranty stay with you.

We ask before going over. Extra time only after you approve it.

Admin access lives in your company password manager. You can remove ours at any time.

Yes, ours or yours, before we first access your systems.

You keep everything: the device list, network map and notes are yours, and admin access stays in your password manager.

It runs on a machine in your office, so the documents you ask about never leave the business.

With a local AI check: one visit, what AI is good for in your business, two hardware options and a demo on your own files. PLN 850 net, credited against the install.