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ByteHelpIT DLA FIRM
KRAKÓWIT support for small businesses and offices

Your IT person,
without hiring one.

ByteHelp looks after IT for small businesses in Kraków: computers and accounts, Microsoft 365, network and Wi-Fi, printers and backups. A dedicated engineer who knows your office: remotely when possible, on site when needed. At a fixed price, in plain language.

We don’t have an IT personOngoing IT support for 5 to 50 peopleI want to see what we have firstOffice IT check: one visit, PLN 850 net

Want to use AI safely in your business? Local AI for business

How we work →What you get after every visit →
  • Based in Kraków, travel in the city included
  • Criminal-record checked and under NDA before we start
  • Plain language, no jargon, in Polish and English
RESPONSE≤ 2 hOn Opieka Biuro, Mon–Fri 08:00–18:00
PRICEPer workstationFrom PLN 120 a month, in writing before we start
ENGINEERDedicatedKnows your office, with a backup who knows it too
ACCESSYoursAccounts and passwords stay in your business

SOUND FAMILIAR?

While it works, nobody thinks about IT. Then the whole office stops.

A typical week in a small office
MondayNew starter, no laptop.Someone looks for an old computer, and only the person on holiday knows the email password.
Wednesday“Who knows the router password?”The Wi-Fi drops again, and the internet provider says to restart the router.
FridayThe drive with the documents won’t respond.Nobody knows whether the backup ever runs.
With ByteHelpOne number, a dedicated engineer.You report the problem, we fix it and tell you in plain language what we did.

SERVICES

Everything a small business needs from IT.

Ongoing support when nobody in the business looks after IT, a check when you first want to know where you stand, projects for bigger changes, and local AI when client documents can’t go to a public chatbot. Every service has a written scope and a list of what we don’t do.

IT supportOngoing support, the check and projects
Ongoing supportIT support
“We don’t have an IT person. Who do we call when something stops working?”
  • Helpdesk for your staff
  • Computers, accounts, Microsoft 365
  • Network, servers and backups
  • A dedicated engineer who knows you
IT support
The best first stepOffice IT check
“We don’t even know what equipment we have, or who knows the router password.”
  • Devices, network and accounts listed
  • Backup tested
  • Risks ranked by severity
  • PLN 850 net, no commitment
Office IT check
Fixed project priceOffice IT projects
“We move offices next month and nobody knows what happens with the internet and the printers.”
  • Office moves
  • New network and Wi-Fi
  • Replacing computers
  • Microsoft 365 and backups
Office IT projects
AI for businessPrivate AI and scheduled AI tasks
Local AI and AutomationPrivate AI in your office, and AI tasks that run on a schedule.

Not offered: 24/7 support · software development · repairs of personal devices · data center work (that’s ByteHands)

HOW IT WORKS

Four steps. No surprises.

  1. 01You write or callIn your own words: what isn’t working and since when. A screenshot helps.
  2. 02We try remotely firstWe fix most problems without travelling, so you don’t pay for a visit.
  3. 03A visit with a written priceIf the problem is physical, we book a time, and you know the price before we come.
  4. 04A short summaryWhat was wrong, what we did and what we recommend, in plain language, the same day.
How we work →What a summary contains →
VISIT SUMMARY / BYTEHELPSAMPLE

Meeting room Wi-Fi

SITE
Office, Kraków-Zabłocie
WHEN
Thu 10:00–11:30
PROBLEM
Wi-Fi drops during meetings
CAUSE
Overloaded access point
DONE
Update, channel changed
TEST
30-min video call, no drops
WE RECOMMEND
A second access point (quoted)
✓ ACCEPTED

The approval rule. If the problem turns out to be bigger, we stop and ask before doing more. Extra time only after you approve it.

WAYS TO START

Start small. Know the price first.

Four ways to start, each with a set scope. Prices are net, plus VAT. Every other job gets a fixed written price.

Office IT check

When you want to know what you have and what could stop the business.

PLN 850net, one visit with report
  • Devices, network and accounts listed
  • Backup tested
  • No commitment

Opieka Biuro

An office of 6 to 20 workstations that needs someone on an ongoing basis.

PLN 120net per workstation a month, min. 6
  • Helpdesk with no hour counter
  • A monthly visit and monitoring
  • No minimum term

Office visit

A one-off problem that can’t be fixed remotely.

from PLN 650net, first 2 hours
  • Written price before we come
  • Travel in Kraków included
  • Summary the same day

Local AI check

When you want to use AI and your files must stay in the business.

PLN 850net, credited against the install
  • What AI is good for in your business
  • Two hardware options with costs
  • Shown on your own sample files
Opieka Start for offices of up to 5 workstations at PLN 690, Opieka Plus from PLN 170 per workstation, and the KSeF and security add-ons are on the pricing page. Outside Kraków? Ask, and we’ll tell you honestly whether we can come.Full pricing →

WHO IT’S FOR

For businesses too small for an IT department.

01Offices and professional firmsAccounting firms, law firms, agencies and estate agents.02Clinics, shops and studiosClinics, salons, shops, studios and workshops with a few computers.

WHO IS BEHIND BYTEHELP

Engineers, not a call centre.

ByteHelp is run by IT engineers in Kraków with a background in production infrastructure and data centers. The same habits, changes written down, backups tested and every access with an owner, come to small offices, in plain language.

1Dedicated engineerYour office has an assigned engineer, and a backup who knows it too.
5–50People in the officeThe size we designed the service for.
0Hidden costsA written price before every job.
PL · ENTwo languagesFor Polish and international teams.

What’s ready, and what isn’t yet.

Readybookable now
The Opieka Start, Biuro and Plus plans, the KSeF and security add-ons, the office IT check, office projects, visits in Kraków and up to 40 km, local AI and scheduled AI tasks.
On requestask first
Offices more than 40 km from Kraków, and evening or weekend work as planned slots.
Nextin preparation
A sample contract to download after the legal review, and client reviews on the site when they are real.

Common questions

All questions →
Where do we start?

Usually with an office IT check: one visit, devices and accounts listed, the backup tested and a risk list. PLN 850 net, no commitment.

Is this for small businesses?

Yes. We built it for businesses of a few to about 50 people that are too small for an IT department but need working computers, email and Wi-Fi every day.

Do we have to end our current IT contract first?

No. During the handover we can work alongside your current provider, and you decide when to switch.

Do you work outside Kraków?

Up to about 40 km from Kraków with a fixed travel fee, further by arrangement. Remote help works anywhere.

How fast do you reply?

Response time depends on the plan and is written into the contract: the same business day on Opieka Start, within 2 business hours on Opieka Biuro, within 1 business hour on Opieka Plus, Mon–Fri 08:00–18:00. New enquiries get a reply within four business hours. We don’t offer 24/7 support.

Will you come out for one laptop or one printer?

Yes. We solve most small problems remotely; if we need to come, you know the price before the visit.

What in your office isn’t working the way it should?

Tell us in your own words. We reply with a plan and a price within four business hours.

  1. 01 · PROBLEM
  2. 02 · OFFICE
  3. 03 · CONTACT
required
What isn’t working, since when and who it affects. Your own words are fine.
Type of request
How soon?
or email [email protected]

Send request

Tell us what isn’t working and where the office is. We reply with a plan and a price within four business hours.